Stochastic Processes and Queueing Theory

Websites

Books

Modeling and Analysis of Stochastic Systems (1995)

Author: Vidyadhar G. Kulkarni

ISBN: 978-0412049910

Level: Introductory

Why must own: A complete reference, on stochastic Processes, and queueing theory. The book is full of applications and good examples, and relatively easy to read and follow.

Recommended by: Hoda Parvin

Journals and papers

The Modern Call-Center: A Multi-Disciplinary Perspective on Operations Management Research (under review)

Author: Zeynep Aksin, Mor Armony, Vijay Mehrotra

Level: Introductory

Why must own/read: Call Centers are an increasing important part of today's business world, employing millions of agents across the globe and serving as a primary customer-facing channel for firms in many different industries. Call centers have been a fertile area for operations management and operations research people in several areas including forecasting, capacity planning, queueing and etc. In this paper, the authors put more than 210 papers in different categories and talk about them in less than 50 pages!

Download from here.

Recommended by: Hossein Abouee